Contact Us

Click here to resend challenge code.

Or

Please send an SMS in the below mentioned format for getting challenge code.

Format: STATUS [application id]
Example: Status 123456
SMS Number: +91-9945211399

Click on below link to download the certificate.

https://youtu.be/1rwWPoz1n0E
https://youtu.be/qkO0VBZLTug

1. Please recheck the credentials and then try to login again.
2. Please note that the credentials sent to you are case sensitive.

This error occurs if the USB token is not plugged in or drivers are not installed while downloading Digital Signature Certificate.

1. Plug in the USB token to install auto-drivers
2. Install the USB token drivers following the link http://e-mudhra.com/Repository/index.html and download the certificate.

However, if the issue still persist contact us at 080-46156902

This error occurs if the USB token drivers are not installed
Install the USB token drivers following the link http://e-mudhra.com/Repository/index.html and download the certificate.

Please find the some of the below cryptographic service provider to be selected while downloading.

1. ePass 2003 auto- ePass2003CSPV2.0(New USB token)/ ePass2003CSPV1.0(For Old USB token).
2. Watch Data proxkey- WDProxkeyCSPv2.0 (New USB Token)/ WDProxkeyCSPv1.0(For Old USB token)
3. Safetnet- eTokenbasedCryptograhic service provider.
4. Alladin- eTokenbasedCryptograhic service provider.

Check whether the downloaded certificate is available in the USB token.
If the certificate is not available please contact us at 080-46156902

Due to security concerns, PIN recovery is not possible. However, you can format the token (which will clear the contents in the token including digital signature certificates). For the DSC which are within 1 month of issuance, we can re-issue a fresh certificate free of cost upon request. For certificates lost due to token formatting which are more than 1 month old you may need to re-apply by clicking the link http://emudhradigital.com.

Encryption certificate is one time password, there is no PIN recovery option. If you do not remember the password of encryption certificate you may need to re-apply the new certificate.

The digital signature certificate can be revoked under below situations

1. User suspects the misuse of certificate.
2. Certificate lost.
3. Change in personal data.
4. Change in relationship with the organization.

Note: Once the digital signature certificate is revoked you have to reapply for a new digital signature certificate as the revoked DSC cannot be activated again. So, please be sure before revoking the digital signature certificate.

1. Please click on a link https://www.e-mudhra.com/portal/RevokeAuthentication.aspx and fill in the required details to complete the revocation process.

1. Please click on the link https://www.e-mudhra.com/Repository/Forms/Revocation-Printable.pdf to download the application form, fill the same and courier along with supporting documents to below mentioned address.
   
   eMudhra Digital Campus, No 12-P1-A & 12-P1-B,
   Hi-Tech Defence and Aerospace Park (IT sector),
   Jala Hobli, B.K. Palya, Bengaluru - 562149

1. Check if the admin restrictions are enabled in the port. If the admin restrictions are enabled we request you to disable the restrictions or contact your system administrator.
2. Check by inserting the USB token in the different USB ports available on your PC or laptop. If all the USB-ports are not getting detected check by inserting the USB token in ports in other PCs or laptops.

1. Go to control Panel
2. Programs and features/Add or remove programmes
3. Uninstall the USB token drivers
4. Re-install the drivers by clicking on the link: https://e-mudhra.com/Repository/index.html under Token Drivers select Token type and run the .exe file.

1. Download eMudhra customer app from Google Play store/ Apple store.
2. Enter the application number and applicant's date of birth.
3. Click on Start Recording tab and answer few simple KYC questions.
4. After recording click on Stop Recording.
5. Click on Submit to eMudhra tab for completing the video verification.

1. Download eMudhra customer app from Google Play store/ Apple store.
2. Enter the application number and applicant's date of birth.
3. Click on Start Recording tab and answer few simple KYC questions.
4. After recording click on Stop Recording.
5. Click on Submit to eMudhra tab for completing the video verification.

Note: Please display the original ID and address proof.