FAQ- Registration and Application

E-Mudhra provides the easiest and most reliable way to obtain your Digital Certificates. You can obtain them in one of the following ways:

• Apply using our online registration wizard by accessing our website at https://www.e-Mudhra.com
• Submit your application request to our RA (Registration Authority) located nearest to you.

Please note that only Class 1 Silver Individual certificates are available for immediate download after you purchase it online. Applications for Class 2 Gold and Class 3 Platinum require verification and clearance for certificate issuance by RA or Sub-CA.

For queries and assistance in completing your registration/application, contact our Help Desk or send us an e-mail

User accounts enable you to apply for and effectively manage your digital certificates online.

Please contact your nearest Registration Authority Administrator.

Application processing for Digital Certificates comprises of three phases:

• Phase 1 - Application
• Phase 2 - Payment/Document Submission
• Phase 3 - Download of the certificate

Phase 1 - Application

If you are applying for the Digital Certificate online through the e-Mudhra portal, you need to register for a user name and password. On receipt of the user name and password, log into the portal and fill out an online Digital Certificate application specifying the User Type, Certificate class etc. If you are applying through an RA, you need to fill out the application form provided by the RA and submit it to the RA for processing.

Phase 2 - Payment/Document Submission

This phase requires you to make the payment for the application and submit the necessary documents. For online applications, you can either make the payment online, or to the RA All the necessary documents have to be submitted to the RA for verification either directly or through mail. Subsequent to approval of your application, e-Mudhra will send you an email containing an email ID verification link to the email address provided by you.

Phase 3 - Download of the certificate

After email verification, receipt of documents /physical appearance and payment of stipulated fees, a Reference Number will be sent through email. Also, an Authorization Code will be sent through registered A.D. to the postal address provided in the application form. This is applicable to all levels of certificate except for Class 1, wherein the Authorization Code will be communicated via email. Once you have received your retrieval email or kit, you will be able to access your Digital Certificate.

You can select the 'User Type' based on your requirement of digital certificate. It can be for personal, company or government use. If you choose user type as 'Company' or 'Government', you need to submit company or government organization related documents for verification as part of the digital certificate issue process.

Selection of certificate class depends completely on your usage and security requirements. A rough guideline is provided below on the applicability of various levels of certification:

Class 1 Silver - primarily for usage in emails for the purpose of signing non-commercial transactions

Class 2 Gold - if you need to use the certificate for signing documents, encryption and electronic access control in transactions where proof of identity based on information in the Validating Database is sufficient class

Class 3 Platinum - for transactions that require a high degree of security and privacy due to exchange of extremely sensitive information that requires unequivocal authentication of the subscriber's identity. Some of the common transactions requiring Class 3 certificates are e-commerce, electronic data interchange by banks, etc.

Selection of a token type depends completely on your requirement. The options available to you are:

• Soft Token - If you would like to download the Digital Certificate to your local machine and use it from that specific machine only
• USB Token - If you would like to download the Digital Certificate to a USB Token or a Smart card and use it from multiple machines

As long as the 'User Type' (i.e. Individual, Company or Government) remains the same, you can apply for any number of certificates using the same user account.

A Digital Certificate has almost the same importance in the digital world as your Passport or PAN card does in the physical world. Therefore, all information displayed on your digital certificate needs to be verified before the certificate can be issued. If you have any questions, please contact your RA administrator.

The following documents are required for all classes 2 and 3 and Server Certificates For an individual

• Attested copy of any one of the following as identity proof (attestation may be by any Public Notary/Gazetted Officer/Bank Manager)
  • Passport
  • Driving License
  • Voter's ID
  • PAN card
  • Company ID Number

For an Organization

• True copy of any one(from the Company Secretary/Director/Partner of the organization)
  • Certificate of Incorporation
  • Memorandum of Association/Articles of Association
  • Partnership Deed
  • Valid Business License

• True copy of any one (attested by Company Secretary/Director/Partner of the organization)
  • Annual Report
  • Income Tax Return
  • Bank Details of the organization from the Bank
  • Statement of Income issued by Chartered Accountant

• Authorization letter in favor of the certificate applicant from the organization
• Domain Name registration proof from the registrar of Domains (if applying for Server Certificate)

For contact details of RA closest to you, move to the 'Locate Us' in the right pane; select the city near you and click 'GO' button.

Physical presence is mandatory only for verification of applicants seeking Class 3 Platinum type digital certificates.

Refusal to issue a Digital Certificate is a result of stringent verification procedures. Incomplete application, information or wrong information is the common causes for such refusal.

Please contact our Help Desk or the nearest RA for details.

You can make the payment either online or manually through the RA. Online payment can be done after certificate application through secured www.e-Mudhra.com. Manual payment through Credit Cards, Cheques, Demand Drafts or Pay Orders are accepted at e-Mudhra's RA.

Please contact our Help Desk or the nearest RA for details.

E-Mudhra has a strict policy on the use of applicant and customer information. E-Mudhra will not disclose such information, except as required by the law.

No, the e-Mudhra CA does not provide any refund of fees paid for the digital signature certificates.